FAQS

Absolutely! While not every job will be the right fit for us, our entire business is based on customization. Shoot us an email at questions@urbanironcraft.com
and provide as much detail as possible. We need to know the specifics of the desired piece, the finishes you might like and where it'll be shipping to. 

If you are ordering something through us that we have invoiced you for directly, you will often receive a drawing to approve. Also, if you request a drawing we are happy to do one for you. Just note that we don’t typically provide these on standard products or those you can order on our website as it tends to delay the overall process. 

If you are interested in a custom finish, just send us the details of what you are looking for and we will see what we can do. There are tons of powdercoat finish options available out there that we can order.  

While we don’t work with brass, our Cleopatra Gold finish is a popular substitute for people looking for a soft brass look. 

Our Platinum Silver is the best option if you are looking for a chrome-like finish. While it isn’t exact it’s about as close as you can get in a powdercoat. 

If you are wanting a true brushed-look finish, we aren’t a good fit for that.  

The majority of our products are made out of steel. We do some work in aluminum as well but that is for specific, entirely custom situations.  

Not a problem at all. We work with many different types of material sizes. The most important factor is that if we are building a base for you it will support your top. As long as it will be supported with the material size requested we can usually make it work.  

If the listed lead times won’t work with your project, you can message a customer service rep on our website or reach out to us via email at questions@uirbanironcraft.com to see if there is a possibility of meeting a shorter deadline.  

Currently we ship to all 48 contiguous states and Canada.  

We use Standard Curbside Freight with one of our several trusted LTL carriers; FedEx/UPS Large Package and White Glove Delivery. If you are in the Oklahoma City Metro area we are very likely to deliver personally by appointment.  

Most of our orders ship via Standard Curbside Freight. So, what is that? This means your package will be delivered typically at the end of your driveway and you are responsible for unpackaging and bringing it into your home. This is the way most of our orders will ship. For a residence, they will call ahead and make a delivery appointment window with you to make sure you are at home at the time of delivery as someone 18 or older has to sign for it. 

You MUST inspect the shipment on the off chance that anything was damaged. If you notice any visible damage to the shipment, you must note this on the proof of delivery. Note: the driver won’t wait for you to unpackage it. If, after unpackaging you find damage, send us an email immediately with photos of the damage and we will work with you to resolve the issue.

When this ships, we will send you some more detailed information about your delivery along with a tracking number.  

Garage delivery is considered a form of inside delivery and typically comes with an extra cost of about $100. If you would like this option added, go ahead and reach out to us and we can let you know the exact amount for your shipment.  

For some of our smaller orders (smaller wine racks or vanities for example) we will ship via FedEx or UPS. These generally don’t need a delivery appointment and are typically delivered to your doorstep. You will receive tracking information once this ships as well.  

With White Glove, a delivery agent will deliver your order to your room of choice, unpackage and dispose of all the debris so it’s hassle free. If you would like White Glove Delivery on your order we can arrange that for you. White Glove has to be quoted out so sometimes it will take us a couple of days to let you know what the
additional cost will be.  

White Glove Delivery costs vary depending on the situation. We quote through multiple carriers to ensure you get the best price possible but it may take a couple days to get you an exact number. Depending on the order and delivery location it can range from $200-$1200 (or more) extra to add this service.  

We pack our products to where it's nearly impossible to damage them during delivery. Freight will typically arrive in a partial crate on a pallet and is often foam wrapped inside the crate. FedEx/UPS packages will have the item wrapped individually inside/encased in a specialty foam depending on the product.  

We know that it’s important to get what you paid for and when you receive something with damages it’s disappointing. When it comes to damages that have occurred during shipping we will do our best to make it right. This may involve shipping a touch up kit for a finish or arranging to have it shipped back to us for repair.  

Our goal is to always ensure you are happy with your product. However, since nearly all of our products are custom made to order, we don’t offer returns on those since there is no way to resell the item. 

We know that it’s important to get what you paid for and when you receive something with damages it’s disappointing. When it comes to damages that have occurred during shipping we will do our best to make it right. This may involve shipping a touch up kit for a finish or arranging to have it shipped back to us for repair. So while it isn’t technically a return, we stand by our product and will work with you to help resolve the issue.  

As long as your order hasn’t gone in production, your order can typically be canceled. That being said, if a drawing has been done for your order or any specialty items (such as a custom finish) have been ordered, we have a right to withhold a portion of your payment towards the cost of those items.

We sure do! We sell through designers, home builders and architects. Contact us at questions@urbanironcraft.com for more information on how this works.  

We do our large residential and commercial work through our sister company Legion Metals. Check us out here: https://www.legionmetals.com/ or reach out to us at questions@urbanironcraft.com more information.